The AI answers every call
Your guests and future guests are taken care of immediately, with no wait or voicemail, even at night.
For hotels,
a front desk that never sleeps
Bookings, concierge, stay changes: Tinos answers every call and writes it straight into your PMS.
100%
of calls answered
24/7
Front desk always reachable
< 1 s
Before the caller is taken care of
0
bookings lost overnight
The benefits, in practice.
How it works.
You set your rules
Bookings, concierge requests, in-stay emergencies, transfer to the front desk: Tinos follows your establishment's logic.
The AI processes and qualifies
Every call is understood, structured and summarized: dates, room, guests and special requests made clear.
Everything syncs automatically
PMS, booking software and channel manager are updated without any re-entry on your part.
Before Tinos, we were missing calls at night and during the evening check-in: guests who wanted to book ended up in voicemail and went to the place next door. Now every request is captured and lands in our PMS, even at 3 a.m.
Everything you need to know
Yes, and that's intentional. Tinos introduces itself as an assistant at the very start of the call. Transparency builds trust, and it's the rule in Europe. The rest is up to you: its name, its tone, the way it speaks on your behalf. An AI that owns what it is, in your image.
The call is transferred to your front desk according to your rules, or a complete message is taken with all the useful information: name, dates, reason and contact details. No stay request is left unanswered.
Yes. Tinos works with your establishment's existing number or with a dedicated number. Your guests keep calling the same number they do today.
A few minutes are enough to configure the assistant, your room types and your rules, then start receiving calls. The connection to your PMS or channel manager is prepared together with you.
Yes. You define the tone of the welcome, the concierge information shared and the actions allowed. The assistant speaks on behalf of your hotel, in your style.
Never let another booking slip away to a competitor.
Tinos answers every call, qualifies stay requests and records them in your PMS, so your front desk can focus on the guests in front of them.