Your appointments get booked
during the call

No. Just before confirming, Tinos checks again that the slot is still free, and your Tinos calendar rejects two confirmed appointments that overlap, even when two calls come in at the same moment. If the slot has just been taken, Tinos simply tells the caller and offers the nearest free times.

Tinos only offers slots that are genuinely free in your Tinos calendar, over the next 14 days. It takes into account your opening hours and closures, the length of each appointment type, any travel or preparation time planned around it and the minimum notice you set before an appointment.

Yes. Choose “I confirm them myself” in your assistant’s appointment settings: Tinos notes the requested slot, your client gets a text acknowledging the request, then a confirmation text as soon as you approve it in your Tinos calendar.

Yes. Choose “On my booking tool” and paste your link: if the caller agrees, Tinos texts them your link so they can book directly with you. In this mode, nothing is added to your Tinos calendar.

Yes. Right after the call, your customer receives a text message confirming the date and time of their appointment, on the mobile phone they called from. A reminder text is then sent before the appointment, 24 hours ahead by default, and you can choose another timing or turn these messages off in your assistant’s settings, under “Texts to your clients”.

Yes. By calling back from the number used to book, your customer can cancel or move their appointment with Tinos by giving the name on the booking or its date, and the change is saved right away in your Tinos calendar. You can also move or cancel a confirmed appointment yourself from your calendar: your customer is then notified by text message on their mobile.

Yes. You have a booking page that shows your free slots: your client picks one, and the appointment lands in your Tinos calendar. And if a caller wants an appointment but doesn’t set one during the call, for example because they need to check their availability, they get the link to this page by text right after.

Yes. A subscription link, created in one click from your Tinos calendar, shows them in Google Calendar, Outlook or Apple Calendar. It works one way: Tinos doesn’t read appointments noted elsewhere, and your Tinos calendar is what counts for free slots.

Each person has their own calendar. Tinos only offers the right person’s free slots, based on the appointment type and their absences, and can suggest an available colleague, with your client’s agreement. This setup is available from the Team plan.