All the answers
to your questions

A basic configuration takes just a few minutes. You describe your business, your hours and how you want calls to be handled, and your assistant is ready to answer. For fine-tuning (custom responses, transfer rules, connecting to a tool), allow a little more time depending on your needs. No technical skills are required: everything is configured from your dashboard, and you can adjust the instructions at any time.

No. Tinos runs entirely online: no box to plug in, no physical switchboard, no software to download. A simple browser is all you need to access your dashboard. The telephony side is handled for you behind the scenes, whatever your line of business.

In most cases, yes. You can keep your existing number by forwarding calls to the assistant according to your rules: permanently, in the evening, on weekends, or only when you don’t pick up. You stay in control of your line and can change these rules whenever you like.

Yes. Tinos can provide you with a ready-to-use business number. It’s a French geographic number (01 to 05) or national number (09), like a standard business line — never an 06 or 07 mobile number, which ARCEP regulations reserve for personal use and prohibit for an automated agent. So your callers dial a perfectly normal landline number.

You can request a demo to hear the assistant in real conditions and see how it would handle your calls, before any commitment. It’s the best way to judge the quality of the conversation and confirm that it fits your business. Get in touch to arrange this demo.

The initial setup takes just a few minutes: your business, hours and how to handle calls. Fine-tuning the responses (questions to ask, tone, qualification rules) takes a little longer, but it stays simple and is done from your dashboard. You’re never stuck: you can start with a basic configuration, then build on it as you go.

Yes. Tinos is designed for solo professionals as well as teams. While you’re on a job, in a meeting or simply busy, the assistant answers your calls, qualifies requests, books your appointments and passes on only the important information. You stay focused on your work without leaving any calls unanswered.

Tinos is built for any professional who receives calls and wants to avoid missing them. It adapts to your business, your hours and your instructions, whether you run a hotel, a trade business, a company, a practice, a real estate agency, a dealership, a public service or any other organization that receives inbound calls.

Yes. Tinos plans are monthly with no minimum term: you can stop whenever you like from your account, with no justification or penalty. The idea is that you stay because the service is useful to you, not because a contract ties you in.

Each plan includes an allowance of conversation minutes. Only the time actually spent on the line with a caller is counted. You track your usage in real time from your dashboard, with no nasty surprises. Tinos is billed as a monthly plan, never per minute on the surface: you pay for captured requests and booked appointments, not for airtime.

No call is interrupted: the assistant keeps answering as normal. Minutes used beyond your plan are billed at the overage rate shown on your offer. Since you track your usage from the dashboard, you can see a potential overage coming and adjust your plan if needed.

Yes. You can upgrade or downgrade whenever you like, directly from your account. The change takes effect on your billing cycle, with no hidden fees. That way you match your plan to your actual call volume, month after month.

Yes, and that’s by design. In line with the European regulation on artificial intelligence (EU AI Act, Article 50, applicable from 2 August 2026), Tinos states at the start of the conversation that it is an AI assistant. The conversation stays smooth, natural and professional: your customers quickly get an answer, an appointment or the information they need. Transparency reassures more than it deters.

Yes, according to the rules you set. By default, the assistant qualifies the request and notifies you immediately by SMS or email, with no live voice transfer: that’s what keeps the service fast and cost-effective. When you enable transfers for urgent cases, the assistant connects the caller with the right person; the transfer then depends on the recipient’s availability. Otherwise, it takes a message or schedules a callback, so nothing urgent slips through.

Yes. During the call, the assistant qualifies the request, offers the slots that are genuinely available and confirms the appointment with your customer. The appointment is then passed on with all the useful information: contact details, reason and a summary of the conversation. Since every call is transcribed, you keep a written record of what was agreed.

Yes. You define the questions to ask and the criteria that matter to you (type of request, budget, urgency, geographic area, and so on). The assistant asks them naturally throughout the conversation and passes you a request that’s already sorted. That way you receive qualified leads rather than just messages to call back.

Yes. This is one of the major benefits of a voice assistant: Tinos answers 24/7, including evenings, nights, weekends and public holidays. The calls that used to come in outside your hours — and that often went unanswered — are now handled.

Yes. Tinos answers in your chosen language and can handle calls in several European languages, which is useful if you receive callers from abroad. You choose the greeting language or languages that suit your clientele during setup, and you can adjust them afterward.

Yes. Before going live, the assistant is configured with your information: services, hours, prices, address, specific instructions. That way it answers your customers’ frequent questions in line with how you work, rather than simply taking a message.

Yes, fully. You define what the assistant should say, the questions it asks, the tone it uses and the situations to handle in a specific way. You can adjust these instructions at any time from your dashboard, and refine them as you spot what works best with your customers.

The assistant is designed to stay helpful even in that case. Rather than leaving the caller without a solution, it rephrases, asks a clarifying question, or switches to the fallback plan you’ve defined: taking a message, scheduling a callback, or transferring if you’ve enabled it. You keep the transcript of the conversation so you can step in if needed.

This is the goal at the heart of Tinos: not to force you to switch tools. The assistant is designed to write the request, the contact and the slot directly into the tool you already use (calendar, CRM, business software). Availability depends on the tool in question and the connections opened over time: tell us yours, and we’ll confirm whether the link is possible. In the meantime, you receive every appointment and every request by notification.

Tinos doesn’t replace every role of a receptionist. It does, however, automate a large part of phone reception: it answers calls, qualifies requests, books appointments, transfers urgent cases according to your rules and sends a summary after each conversation. For many businesses, this sharply reduces missed calls and frees up time, while leaving the more complex administrative tasks to people when needed.

Your data — account, appointments, transcripts — is hosted on infrastructure located in the European Union and processed in compliance with the GDPR. In full transparency, certain one-off processing operations (such as language model inference) may go through providers outside the EU; these transfers are then governed by the mechanisms provided for by the GDPR (adequacy decision or standard contractual clauses).

You decide. Calls can be transcribed to generate accurate summaries and make it easier to follow up on requests. Whether an audio recording is kept depends on your configuration and the chosen purpose. The regulations (CNIL) require informing the caller of the recording, do not allow permanent or systematic recording, and limit the retention period to what is necessary.

No longer than necessary for the purpose, as the GDPR requires (storage limitation principle). For call recordings, the CNIL generally sets a maximum period of around six months, unless a specific legal obligation applies (for example when a recording serves as proof of a contract). We apply limited retention periods, and you always have the option to request the deletion of your data.

You. The transcripts and summaries of your calls are accessible from your dashboard, for you and the people you authorize. They’re there to give you a written, auditable record of what was said, not to be shared. Access is governed by security measures and GDPR rules.

We implement security measures designed to protect your business’s and your callers’ information, and we apply the principle of minimization: we only collect what is necessary for the service. We do not resell your data. The details of our processing are set out in our privacy policy.

Tinos is designed to comply with the GDPR: identified legal basis, informing data subjects, data minimization, limited retention periods and rights of access, rectification and deletion. As for call recording, we follow the CNIL’s rules (informing the caller, no systematic recording, limited retention). Compliance is ongoing work: we document our processing operations and update them as the legal framework evolves.

You can exercise your right to erasure at any time. Some data can be managed directly from your dashboard; for complete deletion, simply send us a request via the contact page. In line with the GDPR, we act on it, subject to any legal obligations that would require certain information to be kept.