All the answers
to your questions

A basic configuration takes just a few minutes. You describe your business, your hours and how you want calls to be handled, and your assistant is ready to answer. For fine-tuning (custom responses, transfer rules, appointment types), allow a little more time depending on your needs. No technical skills are required: everything is configured from your dashboard, and you can adjust the instructions at any time.

No. Tinos runs entirely online: no box to plug in, no physical switchboard, no software to download. A simple browser is all you need to access your dashboard. The telephony side is handled for you behind the scenes, whatever your line of business.

In most cases, yes. You keep your number and turn on call forwarding to your assistant with your carrier: for all your calls, or only when you don’t pick up. Your dashboard gives you the exact code to dial for your carrier, and you can switch modes whenever you like.

Your dashboard guides you to a check call: as soon as a real call comes in through the forwarding, your number switches to “Active”. Then, every day, Tinos checks that your Tinos numbers are properly connected to your assistant, and reconnects them automatically if needed.

Yes. Tinos can provide you with a ready-to-use business number. It’s a French geographic number (01 to 05) or national number (09), like a standard business line, never an 06 or 07 mobile number, which ARCEP regulations reserve for personal use and prohibit for an automated assistant. So your callers dial a perfectly normal landline number.

Yes. From your dashboard, you call it right in your browser to hear it answer while you set it up. These test calls aren’t deducted from your call minutes and create neither appointments nor conversations.

Yes. Tinos is designed for solo professionals as well as teams. While you’re on a job, in a meeting or simply busy, the assistant answers your calls, qualifies requests, books your appointments and passes on only the important information. You stay focused on your work without leaving any calls unanswered.

Tinos is built for any professional who receives calls and wants to avoid missing them. It adapts to your business, your hours and your instructions, whether you run a hotel, a trade business, a company, a practice, a real estate agency, a dealership, a public service or any other organization that receives inbound calls.

Yes with monthly billing: you can stop whenever you like from your account, with no justification or penalty, effective at the end of the paid month. With annual billing, you pay for the year upfront in exchange for the discount: you can also cancel at any time, and the subscription then ends when the paid year is over, with no refund for the remaining months. The idea is that you stay because the service is useful to you, not because a contract ties you in.

Each plan includes an allowance of call minutes. Minutes are counted call by call, per started minute, and a call hung up straight away (a wrong number, for example) is never counted. You track your usage in real time from your dashboard, with no nasty surprises. A call transferred to you or a colleague counts in full, transferred conversation included.

Nothing stops: your assistant keeps answering. From the first minute beyond your plan, a pack of minutes is automatically added to your invoice, then a new pack for each additional block started. You track your usage in real time from your dashboard, and you can turn automatic packs off: your assistant then stops when your minutes run out.

Yes. You can upgrade or downgrade whenever you like, directly from your account. An upgrade applies immediately, with the difference for the current period billed pro rata. A downgrade, or a switch from annual to monthly billing, takes effect at the end of the period already paid for (the month with monthly billing, the year with annual billing): you keep your plan until then, with no charge or refund, and you can cancel it before that date.

Yes, and that’s by design. In line with the European regulation on artificial intelligence (EU AI Act, Article 50, applicable from 2 August 2026), Tinos states at the start of the conversation that it is an AI assistant. The conversation stays smooth, natural and professional: your customers quickly get an answer, an appointment or the information they need. Transparency reassures more than it deters.

Yes, according to the rules you set. By default, the assistant qualifies the request and notifies you immediately by email, with no live voice transfer: that’s what keeps the service fast and cost-effective. When you enable transfers for certain cases, the assistant calls the right person and introduces the call, which they take by pressing 1. If they do not answer within 15 seconds, the assistant takes the call back and takes a message, so nothing urgent slips through. The transferred conversation counts against your minutes, like the rest of the call, and each destination number is confirmed once by its owner.

Yes. During the call, the assistant qualifies the request, offers the slots that are genuinely available and confirms the appointment with your customer. The appointment is then saved in your Tinos calendar, and you receive the useful information by email: contact details, reason and a summary of the conversation. Since every call is transcribed, you keep a written record of what was agreed.

Yes. You define the questions to ask and the criteria that matter to you (type of request, budget, urgency, geographic area, and so on). The assistant asks them naturally throughout the conversation and passes you a request that’s already sorted. That way you receive qualified leads rather than just messages to call back.

Yes. This is one of the major benefits of a voice assistant: Tinos answers 24/7, including evenings, nights, weekends and public holidays. The calls that used to come in outside your hours, and that often went unanswered, are now handled.

Yes. Tinos speaks French, English, Spanish and German, with native voices in each language. On the Team and Scale plans, your assistant handles two of these languages within the same call and switches based on the caller.

Yes. Before going live, the assistant is configured with your information: services, hours, prices, address, specific instructions. That way it answers your customers’ frequent questions in line with how you work, rather than simply taking a message.

Yes, fully. You define what the assistant should say, the questions it asks, the tone it uses and the situations to handle in a specific way. You can adjust these instructions at any time from your dashboard, and refine them as you spot what works best with your customers.

The assistant is designed to stay useful even then. Rather than leaving the caller without a solution, it rephrases, asks a clarifying question or notes the request with their details so you can call them back. If you have turned on transfer for this case, it can also put the call through to the right person. You keep the transcript of the exchange to take over if needed.

Yes. Every appointment booked by the assistant is saved in the Tinos calendar, and a subscription link also shows it in Google Calendar, Outlook or Apple Calendar. You create this link in one click from your dashboard. It works one way only, from Tinos to your calendar, and updates at your calendar app’s refresh rate.

Tinos doesn’t replace every role of a receptionist. It does, however, automate a large part of phone reception: it answers calls, qualifies requests, books appointments, transfers urgent cases according to your rules and sends a summary after each conversation. For many businesses, this sharply reduces missed calls and frees up time, while leaving the more complex administrative tasks to people when needed.

Yes, from the Team plan: invite your team members with the role of your choice. Each one can have their own calendar, where Tinos books their appointments, and their own line, whose call summaries they receive. Billing stays reserved for the account owner.

Yes, in one click: your phone’s contacts export, an Excel file or a CSV. Tinos reads the file, shows you the cards it found before importing, and skips the ones already in your address book.

Your data (account, appointments, transcripts) is hosted on infrastructure located in the European Union and processed in compliance with the GDPR. In full transparency, certain one-off processing operations (such as language model inference) may go through providers outside the EU; these transfers are then governed by the mechanisms provided for by the GDPR (adequacy decision or standard contractual clauses).

Yes, and the caller is told at the start of the call: the assistant announces that the conversation is recorded and that they may object. If they object, the audio recording is deleted after the call and their request is handled normally. Audio recordings are kept for 30 days and then automatically deleted, for all accounts. Transcripts and summaries are kept for 1 year, then anonymized. Cold calls and calls with no interaction are not kept: their recording is deleted as soon as the call ends.

No longer than necessary for the purpose, as the GDPR requires (storage limitation principle). For call recordings, the CNIL generally sets a maximum period of around six months, unless a specific legal obligation applies (for example when a recording serves as proof of a contract). We apply limited retention periods, and you always have the option to request the deletion of your data. Call audio recordings are automatically deleted after 30 days, and transcripts and summaries are anonymized after 1 year.

You. The transcripts and summaries of your calls are accessible from your dashboard, for you and the people you authorize. They’re there to give you a written, auditable record of what was said, not to be shared. Access is governed by security measures and GDPR rules.

We implement security measures designed to protect your business’s and your callers’ information, and we apply the principle of minimization: we only collect what is necessary for the service. We do not resell your data. The details of our processing are set out in our privacy policy.

Tinos is designed to comply with the GDPR: identified legal basis, information of individuals, data minimisation, limited retention periods and rights of access, rectification and deletion. Regarding call recording, we apply the CNIL's rules: the caller is informed at the start of the call, they can object to the recording (the audio is then deleted), and retention is limited (30 days for audio). Compliance is ongoing work: we document our processing and evolve the product with the regulations.

From your account, on the Profile page: “Export my data” gives you a copy of your information, and “Delete my account” erases your account after confirmation. You can also delete a call or a contact at any time. Some information, such as invoices, is kept for as long as the law requires.