The AI answers every public call
Your residents are handled immediately, with no wait and no switchboard overload.
For public administrations,
a front desk that never gets overwhelmed
Your residents always reach the right department, even during call peaks.
100%
of public calls answered
24/7
Always reachable
< 1 s
Time to answer
0
resident left without a response
The benefits, in practice.
How it works.
You set your rules
Departments, request types, transfers, appointment slots: Tinos follows your authority's organization.
The AI informs and qualifies
Every request is understood, routed to the right department and summarized automatically.
Everything syncs automatically
Your business software and public booking calendar are updated with no manual entry.
Before Tinos, we used to miss calls right in the middle of the ID card renewal season: the switchboard was overwhelmed and residents called back without ever reaching us. Today every call is answered, routed to the right department, and appointments book themselves.
Everything you need to know
Yes, and that's intentional. Tinos introduces itself as an assistant at the very start of the call. Transparency builds trust, and it's the rule in Europe. The rest is up to you: its name, its tone, the way it speaks on your behalf. An AI that owns what it is, in your image.
The call is transferred to the relevant department, or a message is taken with the purpose of the request and the user's contact details, then passed on to the staff member concerned.
Yes. Tinos works with your existing reception number or a dedicated number, without changing residents' habits.
A few minutes are enough to configure the departments, the request types and the routing rules, then start taking calls.
Yes. You define the tone, the information provided, the routing rules and the assistant's actions, department by department.
A public front desk that never gets overwhelmed.
Tinos answers every call, routes it to the right department and schedules appointments, even during request peaks.