Your clients will always get
an answer

Yes. Your customers keep calling your usual number: you turn on call forwarding with your phone provider to the Tinos number included in your plan. You choose when Tinos answers (when you don’t pick up, or for every call), and your dashboard guides you step by step.

Most plans do. Some offers, such as prepaid cards or capped plans, don’t allow forwarding or charge for it: your dashboard flags this when you choose your carrier.

Yes: right from the greeting, Tinos says it is an artificial intelligence, as the law requires. The conversation then stays natural and professional: your customers are welcomed, listened to and guided to the right next step.

Tinos simply tells the caller so and notes their question for you, rather than improvising an answer. After the call, you receive a summary of the conversation by email so you can get back to them. If you have set up a transfer rule for this type of request, Tinos can also put the call straight through to the person you named.

It picks up and handles the request just as it does during your opening hours: it listens to the caller, explains that you are closed and gives your next opening time, based on the hours you have entered. It then takes the caller’s details so your team can get back to them, and if you take appointments by phone, booking works as usual during that same call.

Your plan sets how many calls are handled at once. Beyond that, the next call isn’t answered: it ends right away, and the caller’s number appears in your conversations so you can call them back.