Every call becomes
a clear summary

The summary shows the caller’s name if they gave it, their number, the reason for the call (appointment, quote, emergency or information) and the outcome, for example appointment booked or call transferred. The gist of the call fits in one short sentence you can read in a few seconds.

By email, to your account address or to the one you choose. Every call is also available in the Conversations tab, with its full transcript.

Yes. The full transcript of every call appears below its summary in the Conversations tab, so you can find a detail or check exactly what was said. For security, a bank card number or IBAN spoken during the call is masked automatically.

Yes. In its greeting, Tinos says that the call is recorded and that the caller can object. If they refuse, the audio is deleted and the written transcript is kept to handle their request, with no change to the service they receive.

Yes. The audio recording can be played in the Conversations tab, at the top of the call details, above the summary and the transcript. It is kept for 30 days, then deleted automatically; the transcript and the summary remain available for 1 year.

You choose the moment, not the reason: the summary of every call is sent to you, always, only during your opening hours or only outside them. No request slips through, and every call remains available in your conversations.

Yes. You enter one or more email addresses, depending on your plan. In a team, summaries of calls received on a team member’s line are sent to them by default.

Yes. From the Conversations tab, you export your calls to a spreadsheet file, archive the ones you’ve handled and permanently delete the ones you don’t want to keep, one at a time or several at once.