Available for your customers
at any hour

Tinos answers your customers’ everyday questions: opening hours, services, prices or practical arrangements. It relies on the information you add in the Knowledge page, typed in by hand or drawn automatically from your website, which you can review and correct. If the answer is not there, it simply says so and notes the question for your team, and you will find it in the conversation.

Tinos can transfer the call live to the person of your choice, in the situations and at the times you have set. It lets the caller know, calls that person and introduces the call: they press 1 to take it. If nobody picks up within 15 seconds, or the call is not taken, Tinos takes the call back and notes the message with a callback number. You then receive the call summary by email.

Yes. In your rules, you describe the tone you want, more formal or more relaxed, and the rules of your trade. If an answer doesn’t suit you, you correct it straight from the conversation, and Tinos takes it into account on the next calls.

Yes for their appointments in the Tinos calendar, when appointment booking is turned on: it finds upcoming ones from the caller’s number and can cancel or move one at their request, after checking the name or the date. Tinos does not have access to your other tools (orders, files, invoices), so for that kind of follow-up it notes the request so that your team can call the customer back.

Your assistant speaks French, English, Spanish or German, with native voices. From the Team plan, it handles two of these languages and switches mid-call if your client does.