Terms of Use

By creating an account or using the Tinos service, you fully and unreservedly accept these Terms of Use. This acceptance constitutes a legally binding contract between you and Tinos.

Use of the Service implies your full agreement with these terms, as well as with our Privacy Policy, which forms an integral part of this contract. If you do not accept these terms in their entirety, you must immediately stop using the Service.

You declare that you are acting in the course of your professional activity, that you are at least 18 years old, and that you have the authority to bind the organization on whose behalf you are subscribing.

Tinos is an online service providing an artificial-intelligence conversational assistant that answers phone calls for professionals and businesses, 24/7, in place of or alongside a human reception.

In particular, Tinos offers the following features:

• Automatic reception and handling of incoming calls by an AI voice assistant
• Qualification of the call (nature of the request, urgency, caller contact details)
• Appointment booking and routing of the request according to rules defined by the client
• Asynchronous notification of the professional by email
• Provision of call transcripts and summaries in the dashboard
• Recording of the appointments booked in the Tinos calendar and their read-only display in the client’s calendar application through a subscription link

We reserve the right to modify, improve, suspend, or discontinue all or part of the Service at any time, with or without notice, for technical, security, or user experience improvement reasons.

Subject to compliance with these Terms, Tinos grants you a limited, non-exclusive, revocable, non-transferable, and non-sublicensable license to access and use the Service in accordance with these Terms.

This license is tied to your account and to the numbers you have configured within it. It grants you no ownership rights over the Service, the voice assistant, or any associated element.

It is prohibited to:

• Modify, decompile, or reverse-engineer the Service or the voice assistant
• Copy, reproduce, distribute, or create derivative works of the Service
• Resell, sublicense, or redistribute the Service without written authorization
• Use the Service for illegal, fraudulent, or immoral purposes
• Attempt to bypass security measures or access unauthorized data
• Use unapproved robots, scripts, or automated means to access the Service

To access the features of the Service, you must create an account by providing a valid email address and a password (or via an identity provider). You warrant the accuracy of this information and undertake to keep it up to date.

You are fully responsible for the confidentiality of your credentials and for all activities carried out under your account. In the event of unauthorized use, you undertake to inform us immediately.

We reserve the right to suspend, deactivate, or delete your account at any time, in particular in the event of a violation of these Terms, abusive use of the Service, or for any other reason we deem legitimate.

Tinos is marketed in the form of monthly or annual plans including a quota of processed call minutes and appointment text messages. Minutes are counted call by call, any started minute being due. The precise list of plans, quotas, and overage rates is available on the pricing page, which prevails in the event of any discrepancy.

• Exceeding the included quota may give rise to additional billing according to the conditions displayed on the pricing page.
• When the assistant transfers a call to a phone designated by the client, the transferred conversation is counted against the plan’s minute allowance, like the rest of the call and under the same counting rule.

Payments are handled by Stripe. By subscribing, you authorize the recurring charge according to the periodicity chosen.

Automatic renewal. Your subscription renews automatically at the end of each period. The amount is charged to the payment method on file.

Payment failure. If a charge fails, your account is suspended immediately: the assistant stops answering and access to the dashboard is limited to paying the invoice. You are informed by e-mail. Paying the invoice restores the Service exactly as it was. Without settlement within 30 days, the phone numbers attached to your account are permanently released and cannot be recovered; an e-mail warns you beforehand. Amounts due remain payable during the suspension.

Late payment. Any amount not paid by its due date automatically incurs, without prior reminder, late payment penalties at the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, together with a fixed recovery fee of €40 (articles L441-10 and D441-5 of the French Commercial Code).

Plan changes. Moving to a higher plan applies immediately; the difference for the current period is billed pro rata. Moving to a lower plan, or from annual to monthly billing, takes effect at the end of the period already paid for, with no refund or credit note: you keep your current plan until that date and can cancel the change before it applies.

Cancellation. You can cancel your subscription at any time from your dashboard, under Subscription, via our payment provider’s secure billing area. Cancellation takes effect at the end of the current period, during which you retain access to the Service. No justification and no request to our support team are required.

Refunds. Amounts paid are not refunded, including when you cancel during the month: as the subscription has no commitment, cancellation takes effect at the end of the period already paid for, during which you keep access to the Service. For any question about an invoice, contact us via our contact page.

The Tinos Service and all its elements (interface, design, source code, voice assistant scripts and configurations, algorithms, logos, databases) constitute a work protected by copyright, trademark law, and other intellectual property rights belonging exclusively to Tinos.

Any idea, suggestion, feedback, or feature request that you submit to us may be freely used by Tinos with no obligation of compensation.

Tinos is an artificial intelligence system designed to interact vocally with natural persons. In accordance with Article 50 of Regulation (EU) 2024/1689 on artificial intelligence (the “AI Act”), applicable as of 2 August 2026, the assistant informs callers at the start of the conversation that they are interacting with an artificial intelligence.

• The client undertakes not to disable, hide, or alter this transparency message, or to configure the assistant to falsely present itself as a human being.
• The client remains responsible for the compliance of its use of the Service with the regulations applicable to its activity (informing callers under the GDPR, recording and retaining conversations, etc.). The disclosure of the assistant’s artificial nature is, for its part, ensured by Tinos under the terms of this article.
• Tinos provides the tool and the transparency message, which is built into the Service and cannot be disabled; the client remains the principal of the communication established via its number.

The Service relies on phone numbers provided or connected via our partner operator. The client acknowledges and accepts that:

• The AI voice assistant operates exclusively on numbers compliant with the ARCEP numbering plan (geographic or national numbers), excluding 06/07 mobile numbers, whose use by an automated system is prohibited.
• The client warrants that it holds, or is duly authorized to use, the number it connects or ports to the Service.
• The availability of the Service depends on telecommunications networks and third-party operators whose operation Tinos does not control.

Tinos implements artificial intelligence models (speech recognition, language models, speech synthesis). The client acknowledges and accepts that:

• The assistant may make errors of interpretation, transcription, or appointment booking, inherent to any automated technology. Tinos does not guarantee the accuracy or completeness of the information collected or returned.
• The Service does not constitute an emergency service and in no case replaces official emergency numbers (15, 17, 18, 112). The assistant is not designed to handle situations involving people’s safety.
• The client is responsible for defining, testing, and validating the behavior of its assistant (script, qualification rules, time slots, routing rules) before any production deployment.
• The assistant provides no medical, legal, financial, or regulatory advice. Any professional response is the sole responsibility of the client.
• By default, the assistant qualifies the call and notifies the professional asynchronously, without live voice transfer. Voice transfer, when activated, is only possible to a number confirmed beforehand by its owner; it depends on the availability of the recipient and is not guaranteed.

The Service provides the client with a subscription link allowing the appointments in the Tinos calendar to be displayed, read-only, in a third-party calendar application (for example Google Calendar, Outlook or Apple Calendar). When the client uses this link, it acknowledges that:

• The subscription link is a confidential address giving access to the appointments and to the contact details of the callers they contain: the client undertakes not to disclose it, remains responsible for the applications and persons it shares it with, and informs Tinos without delay of any disclosure so that the link can be revoked.
• The display of appointments and how often it is refreshed depend on the third-party calendar application and on the conditions of its publisher, which may change or be discontinued: Tinos guarantees neither the availability of this display nor how quickly it is updated.
• Tinos does not develop, replace or manage the third-party calendar application, does not write into it and does not read the events recorded in it: the display works in one direction only, and the availability offered by the assistant is exclusively the availability configured in Tinos.
• Tinos cannot be held responsible for any data loss, erroneous or delayed display, overlap with events in the third-party calendar, or any malfunction attributable to the third-party calendar application or to a change in how it works; the Tinos calendar alone is authoritative for the appointments booked by the Service.

The Service is provided “as is” and “as available,” without any express or implied warranty. To the fullest extent permitted by applicable law, we exclude our liability for any direct, indirect, incidental, or consequential damages resulting from your use of the Service, including the loss of a call, a client, or an appointment.

Our total liability shall in no case exceed the sum of the amounts paid by you over the last twelve (12) months preceding the event giving rise to the claim, except in the case of gross or intentional fault by Tinos.

Neither party may be held liable for a failure to fulfill its obligations resulting from a force majeure event as defined by French case law, including in particular, without this list being exhaustive: failure or major outage of a critical subcontractor (host, telephone operator, AI model provider, payment provider), massive cyberattack, natural disaster, armed conflict, governmental decision, regulatory restriction, or widespread telecommunications outage.

The party experiencing the event must inform the other as soon as possible and use its best efforts to limit its consequences on the performance of the contract.

You undertake to indemnify, defend, and hold harmless Tinos, its officers, and its employees from any liability, damage, cost (including reasonable legal fees), and legal action resulting from: (i) your violation of these Terms; (ii) your use of the Service; (iii) any violation of applicable laws in connection with your use of the Service; (iv) any claim by a caller or a third party relating to the content of a conversation, the information provided to individuals, or the processing of their data in connection with your use of the Service.

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. The Service processes call recordings and transcripts, which constitute personal data within the meaning of the GDPR.

The terms of this processing (data concerned, sub-processors, security, duration, audit) are set out in our Data Processing Agreement, which forms an integral part of these Terms and which you accept when creating your account. As calls are transcribed, health information may appear in the transcripts. Tinos is not certified as a health data host: it is for the customer to assess whether this use is compatible with their own obligations.

The Service relies on third-party services (in particular telephone operators, AI model providers, hosts, payment provider). Tinos assumes no responsibility for the content, privacy policies, or practices of these third-party services.

In the event of a dispute, we favor an amicable resolution. You can contact us via our contact page for any complaint.

Failing amicable resolution within a reasonable time, any dispute falls under the exclusive jurisdiction of the courts having jurisdiction over Tinos’s registered office, in France. These Terms are governed by French law.

We reserve the right to modify these Terms at any time. In the event of a material change, we will inform you by email or via the dashboard. The last-updated date will be refreshed at the top of this page.

By continuing to use the Service after the changes take effect, you accept the new Terms. Otherwise, you must stop using the Service.

In the event of the permanent cessation of Tinos’s business or the discontinuation of the Service, Tinos undertakes to:

• Notify active clients by email at least sixty (60) days before the effective date of discontinuation.
• Make available an export of the account’s data (configurations, transcripts, contacts) in a structured format during this period.
• Where applicable, refund on a pro rata basis the prepaid amounts not yet consumed.

Tinos may, at any time and without specific notice, suspend or interrupt the Service for technical, security, or maintenance reasons, provided that such interruptions remain occasional and necessary.

These Terms are drawn up in the French language. Any translation into another language is provided for informational purposes only. In the event of a discrepancy in interpretation, the French version shall prevail.

Unless you object in writing, you authorize Tinos to mention your name and/or your brand as a reference client on the Tinos website and in its communication materials.

For any question regarding these Terms of Use: our contact page.

For information relating to the publisher and hosting, see our legal notice.