Subscription and billing

Three plans can be subscribed online, priced per month, billed monthly, or yearly with a 20% discount. With annual billing, the year is paid in one go when you subscribe, and the included minutes and texts remain a monthly quota. The Scale plan is tailored: minutes, simultaneous calls, numbers and options, from the Build my plan page.

Each plan includes texts to your clients: appointment confirmation and reminder, booking link, a confirmation that their request was passed on when the caller leaves something to handle, or your link when they accept it. 100 on Solo, 300 on Team, 600 on Scale.

The differences are not only about minutes. Each plan also sets the number of phone numbers, simultaneous calls, transfer rules, notification recipients, contacts, and access to the second language mid-call, available from Team. A transferred call counts in full: your assistant’s part and the transferred conversation are added up, then counted per started minute.

• Solo, €99: 1,000 minutes, 1 number, 1 call at a time, 1 user.
• Team, €279: 3,000 minutes, 3 numbers, 3 calls at the same time, unlimited members.
• Scale, €549: 6,000 minutes, 5 numbers, 5 calls at the same time, priority support.

Overage works in 100-minute packs at €12, added automatically: from the first minute beyond your plan, a pack is put on your invoice, then a new one for each further block of 100 minutes started. Minutes are counted call by call, rounded up to the minute; a call under 20 seconds is never counted. An appointment text message beyond your plan is billed €0.20. As soon as the month's overage reaches €50, it is billed right away, without waiting for the end of the cycle.

The Automatic minute packs setting, in the options of the Billing page, is on by default: it guarantees that no call is cut off when your minutes run out, and each pack added shows up right away in your minutes gauge. You can switch it off, but you should know what that means: once your minutes are used up, your assistant stops answering until the next cycle, and your callers hear a failure tone.

Options are added to a plan: they can be cancelled, and the pro rata amount is shown before confirmation.

An option change takes effect immediately: the pro rata of the current month is charged, or unused time is credited on your next invoice.

• Additional number: 7 euros per month per number, up to ten, activated from the Phone numbers tab.

Everything is managed from Subscription, in your account menu. The page shows your plan, its status, the next renewal date, your options, your payment method and your invoices.

Every invoice can be downloaded as a PDF. The payment method is updated through our provider’s secure portal, which is also where cancellation happens.

This page is reserved for the account holder. An invited member, even an administrator, has no access and cannot subscribe on your behalf.

Changes are made from Upgrade, in your account menu, or from the prompts shown in the product when a capacity is close to full.

The screen details the order, the pro rata adjustments and the total due today before any confirmation. Moving up takes effect immediately.

Moving down a plan, or going back from annual to monthly, is scheduled for the end of the period already paid for: nothing is charged or refunded, you keep your full plan until that date, and you can cancel the change from the Subscription page as long as it has not been applied.

Payment is by card, and by SEPA direct debit where offered. With SEPA, bank confirmation takes a few days and your dashboard activates automatically as soon as it arrives.

An optional field takes a promo code.

There is no free trial: your assistant goes live as soon as you subscribe. In exchange, monthly billing has no commitment: you can cancel at any time, effective at the end of the month already paid for. With annual billing, cancellation takes effect at the end of the paid year, with no refund for the remaining months.

As soon as a charge fails, your account is suspended: your assistant stops answering and the dashboard shows a payment window. An e-mail warns you right away, with a button that opens the payment directly.

Your numbers are detached from their assistants during the suspension. After 30 days without settlement, they are released permanently and cannot be recovered. A warning goes out a week before that deadline.

Payment happens inside the dashboard, without leaving the page, and restores the service right away. An e-mail confirms it.