Calendar: the appointments your assistant books

The Calendar tab is for viewing: your appointments, and the link that sends them to your usual calendar. What changes what your assistant does is set on its page: how your customers book, your appointment types and your booking page (Appointments card), and texts to your clients (Texts to your clients card). A line under the calendar points there.

• Calendar: your appointments, by month, week or day.
• Connect your calendar: receive your appointments in Google Calendar, Outlook or Apple Calendar.

Three views are available: Month, Week and Day, with a Today button and navigation between periods. In Month view, clicking a cell opens that day; in Week view, clicking a slot creates an appointment at that time.

An appointment booked by your assistant carries the note Booked by the assistant, and one coming from your public page carries Booked online. You always know where a line in your calendar comes from.

The appointment panel holds the title, contact, phone number, date, time, a note and a colour. The phone number is not decorative: it is what allows SMS to the customer. The colour is picked freely from a palette of 24 swatches.

Two safeguards: the end time must be after the start time, and a slot overlapping an already confirmed appointment is flagged.

An appointment booked online arrives waiting for your confirmation. A banner says so in the panel, and the Confirm button locks the slot then notifies the customer by SMS.

The reverse action exists. If you undo a confirmation already sent, the screen warns you that the customer will not be told automatically about that step back.

Deleting an appointment notifies the customer by SMS if they have a number, with a link to pick another slot if your booking page is active. Deletion is permanent.

You answer this once, on your assistant’s page, Appointments card, and it applies to all your assistants. With my assistant, in the Tinos calendar: it offers your free slots and books during the call. I confirm them myself: it notes the slot the customer wants, and you confirm it from the Calendar. On my booking tool: it texts your link if the caller agrees, nothing goes into the Calendar. I don’t take appointments: it answers and takes contact details, without offering a slot. You can add your website link there: your assistant offers it to callers who want to know more, and texts it after the call if they say yes.

The same card holds your appointment types: a title, a duration, and two settings that make a real difference in the field. Buffers before and after block your calendar around the appointment, for travel or preparation, without lengthening the duration the customer sees. The minimum booking notice prevents someone booking you in ten minutes: from no notice at all up to 48 hours.

Each type can be switched on or off. Deleting one does not touch appointments already booked. The slots offered follow your opening hours, set in Knowledge › Your hours, which the calendar greys out.

They are set on your assistant’s page, Texts to your clients card, and apply to all your assistants. A master switch controls every message: acknowledgement, confirmation, reschedule, cancellation, reminder, booking link, request acknowledgement, and your link when the caller accepts it. Switching it off stops all of them.

The SMS reminder is worth keeping on: a message goes out before every confirmed appointment, 2, 24 or 48 hours ahead as you choose. It is the simplest lever against forgotten appointments.

Your customers can book on their own, without calling you, on your booking page. Its address is created automatically from your business name: tinos.ai/rdv/ followed by that name. You will find it in the Appointments card of your assistant’s page, ready to copy to your website or Google profile. It does not change, so links already sent keep working.

The page asks for a slot, a name and a phone number (a French number). It only offers slots that are genuinely free, over the next two weeks.

This page is also your assistant’s safety net: when a call ends without a slot being set, it texts this link, provided the page offers at least one appointment type and texts to your clients are on. The missed call still becomes an appointment.

Already taking bookings online elsewhere, on your booking tool or your own website? Answer On my booking tool and paste the address of your page. Your assistant no longer books in the Tinos calendar and offers no slot: when a customer wants an appointment and agrees, it texts this link to their mobile right after the call. If they call from a landline or a hidden number, or if your customer texts are off, their request is passed on to you so you can call them back. Your Tinos page then no longer takes bookings. Answering With my assistant, in the Tinos calendar or I confirm them myself again removes the link.

The Connect your calendar section is optional: Tinos already handles your appointments without it. The link it creates is private, because it shows your customers’ names and numbers: don’t publish it.

The Generate my private link button creates a subscription link that you paste into Google Calendar, Outlook or Apple Calendar. A three-step guide is provided for each. Your new appointments then appear there automatically, at your application refresh rate.

It is a read-only feed, from Tinos to your calendar. The other direction, where your personal appointments would also block your Tinos slots, does not exist. We would rather say it plainly than show a button that connects nothing.